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Customer Service Representative

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Customer Service Representative


Century Direct, LLC

Century Direct, LLC

Century Direct, located in Islandia, NY, is a printer/mailer specializing in data management, data processing and personalized printing. We have an exceptional opportunity for a: Customer Service Representative Seeking individual with 5 years experience in direct mail/print production customer service. Complete hands-on responsibility for account service and production management for multiple direct mail accounts, consisting of end-to-end campaign planning and execution in the following areas:, digital, bindery/finishing, data processing, personalization, lettershop services and postal regulations . Must be able to recognize and balance client needs for quality, schedule/on time delivery and budget. Qualifications /Responsibilities include: -Ability to communicate and work effectively with Client’s and Marketing partners and proactively present production solutions. -Solid planning and organizational skills. Must develop campaign schedules, monitor them throughout the production cycle and communicate changes/issues in a timely manner. -Direct experience managing letter shop/mailing service process, including data processing, personalization, quality control checks, inventory management and postal reconciliation. -Ability to review new package specifications with client’s creative teams at every phase in the process and provide paper, format, manufacturing and postage recommendations for cost efficiencies. -Proficient in MS Office programs. -Detail oriented, organized with strong math and problem solving skills. -College degree is a plus but not required. We offer excellent benefits and a salary commensurate with experience. Send resume with salary requirements to durandom@centurydirect.net

Additional Info

Job Type : Full-Time

Education Level : ""

Experience Level : Mid to Senior Level

Job Function : Customer Service

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